Frequently Asked Questions

Do you have any offline store?

Sorry, currently we do not have any. We are currently still an online-based store only. However, we do join Bazaar from time to time. Follow us on instagram @glitterandco for the latest updates.

 

Are your items ready stock?

Yes, all items are ready stock, except stated otherwise in the description.

 

I haven’t received my order, it has been late for couple of days. Where is my order?

Kindly email us at order.glitterandco@gmail.com , there might be possibilities of delay caused by the shipping courier, but we will try to help you as much as we can. Note that if your order is sent around public holiday, there may be some delays.

 

I have received my package. Unfortunately, there is some defect in the product. What should I do?

We apologize for it, and please kindly email us at order.glitterandco@gmail.com , and we will try our best to direct you on how to fix it and if it cannot be fixed, we will give you instructions on how to return it to us.

 

Can I exchange or return the item(s)?

Unfortunately we do not accept and returns and exchanges unless there is any defect.

 

Will the sold out items be back in stock?

Some of our items may be back in stock. You can click the ‘Notify Me’ link to get the latest updates of the product you wish to have when it is back in stock.

 

Can I do the payment using credit card?

YES. We use DOKU payment gateway for credit card payments.

You can also use other DOKU facilities as payment method via DOKU myshortcart. For more information about DOKU you may visit their website on www.doku.com

 

Do you ship internationally?

For international shipping, please kindly contact us by email at order.glitterandco@gmail.com

 

I made an order but I forgot to check out and the items that I want are out of stock. Can I order those items again?

If you haven’t checked out, your order has not been saved in our system, so you can’t order those item(s) again unless they are back in stock.

 

How can I track my order?

You can sign in to your account, and check the order history. You will also receive an automated notification of the tracking number of your package.